For classroom emergencies, please call 347-688-2467 or 212-998-3037.

For all non-immediate issues please send an email to helpdesk@cims.nyu.edu.


Using Zoom in classrooms, with the classroom camera and microphone:

Zoom should be used if you want there to be live interaction during class time.

See a quick explanation of Zoom connections in this video: https://cimsnyu.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=b68f0ebd-0a62-4d07-9e92-ac290159f8c0

  • To use Zoom, you will need to host it on your own laptop. This can be the same laptop used to present slides or other class material on the projector. If not using the projector you will still need a laptop to host zoom.
  • This laptop will connect to the room camera and available microphone over USB-A. Adapters should be available for USB-C.
  • Step-by-step Zoom in the classroom usage:
  1. Find the “Zoom camera” USB cable (it should be labeled), and plug it in to your laptop. 
  2. Find the “Zoom mic” USB cable (it should be labeled), and plug it in to your laptop. The microphone is velcro’d to a surface in most classrooms. Some rooms such as 101, 102, and 109 can use room mics for Zoom.
  3. Make sure to select both the correct camera and mic devices. If you have trouble with camera USB, in Zoom try switching to your built-in camera and then switching back to the room camera. If it still doesn’t work, try (also in Zoom) turning your video off and then on again. You may have to reboot your computer and try again.

Detailed instructions for each room can be found below under, 'Per Room Instructions'.


Magenta / Pink cast issue:

There is a known Apple bug in which the laptop will output YCbCr color space rather than RGB. This will cause an intense color cast (usually magenta or pink) when using certain displays, such as our projectors.

A similar color cast can also be caused by apple’s 'true tone’, so disabling this feature should always be your first step.

Steps to try:

  • First, try disabling true-tone
    • https://support.apple.com/en-us/HT208909

    If that doesn't fix it, you can try a custom color profile
    • I have attached a profile I have made for this issue, you can find it here.
    • copy it to Mac HD/Library/ColorSync/Profiles
    • Once connected to the projector, open System Preferences > Displays, On the window related to the projector (there will be a window for your built in display as well) select 'Color', and under 'Display Profile' select 'Projector Calibrated For Pink Cast'
    • This is really only a band-aid and may still not look perfect

    Finally, there is a 'real fix' but it is very complicated and not for the faint of heart.
    • This really is a bug Apple should fix, but hasn't yet, even though I see tons of complaints on their forums.
    • This fix requires generating an override color profile using a custom script and placing it in a protected directory.
    • If the above steps do not fix your problems to your satisfaction, please reach out (helpdesk@cims.nyu.edu) and we can run through this process together.

 

Per Room Instructions:

 

WWH 201, 202, 312, 317, 512, and 517


Room Camera:

  • The USB cable should be coiled next to the HDMI cable on the wall, or will be coming out the podium if the room has one. It will be labeled ‘ZOOM CAMERA’
  • Plug this cable into your computer and open Zoom.
  • In Zoom, under ‘Select a camera’ you should now see an option labeled ‘AVIO HD’. Select this.
  • If Zoom shows a grey/black screen at first, try turning the camera off and back on in Zoom
  • If Zoom shows a green or blue screen, try removing any usb hub or extender between your computer and the USB cable.
  • For best picture quality go to ‘Video Settings…’ and select ‘Enable HD’



Room Mic:

  • These rooms have Conference style USB microphones attached to the tables at the front of the room.
  • The USB cable can be found attached to the microphone on the corner of the table.
  • Plug this cable into your computer and open Zoom.
  • In Zoom, under ‘Select a microphone’ you should now see an option labeled either ’USB audio CODEC’ or ‘USB PnP Sound Device’. Select this.


  • Test the microphone in Zoom.


WWH 101, 102, and 1302

Room Camera:

  • The USB cable should be coiled next to the HDMI cable on the wall, or will be coming out the podium if the room has one. It will be labeled ‘ZOOM CAMERA’
  • Plug this cable into your computer and open Zoom.
  • In Zoom, under ‘Select a camera’ you should now see an option labeled ‘AVIO HD’. Select this.


  • If Zoom shows a grey/black screen at first, try turning the camera off and back on in Zoom
  • If Zoom shows a green or blue screen, try removing any usb hub or extender between your computer and the USB cable.
  • For best picture quality go to ‘Video Settings…’ and select ‘Enable HD’



Room Mic:

  • The USB cable can be found coming out of the top of the podium. It is labeled ‘ZOOM MIC’
  • Plug this cable into your computer and open Zoom.
  • In Zoom, under ‘Select a microphone’ you should now see an option labeled ‘ATR2USB.’ Select this.


  • The in-room microphone(s) attached to this USB cable are the wireless microphones found in the podium drawer. You can use either the clip on lavalier or the handheld microphone (but not both at the same time). Make sure the microphone is turned on and test the microphone in Zoom.

 
WWH 109
 
Room Camera:

  • The USB can be found coming out of the left side of the podium. It will be labeled ‘ZOOM CAMERA’
  • Plug this cable into your computer and open Zoom.
  • Turn on the Projector and Camera system using the control panel on the podium.
    • If not using the projector, tap the ‘Projector Standby’ option.
  • In Zoom, under ‘Select a camera’ you should now see an option labeled ‘AVIO HD’. Select this.


  • If Zoom shows a grey/black screen at first, try turning the camera off and back on in Zoom
  • If Zoom shows a green or blue screen, try removing any usb hub or extender between your computer and the USB cable.
  • For best picture quality go to ‘Video Settings…’ and select ‘Enable HD’



Room Mic:

  • The USB cable can be found coming out of the left side of the podium. It is labeled ‘ZOOM MIC’
  • Plug this cable into your computer and open Zoom.
  • In Zoom, under ‘Select a microphone’ you should now see an option labeled ‘ATR2USB.’ Select this.



  • The in-room microphone(s) attached to this USB cable are the wireless microphones found in the podium drawer. You can use either the clip on lavalier or the handheld microphone (or both if needed). Make sure the microphone is turned on and test the microphone in Zoom.